Privacy Policy

Last updated: August 22, 2026

PLUMZE manages this website and store, including all features, tools, and services provided to you, our customer, to ensure a reliable and straightforward shopping experience (the "Services"). Our store is powered by Shopify, which helps us deliver these Services. This Privacy Policy explains how we gather, utilize, and share your personal data when you visit our site, make a purchase, or communicate with our team. Should there be any differences between our Terms of Service and this Privacy Policy, this document takes priority regarding your personal information.

Please take a moment to read this policy carefully. By accessing or using our Services, you confirm that you have read and understand how we handle your personal information as outlined below.

Personal Information We Collect

When we mention "personal information," we mean any details that can identify you or be linked to you. This does not include anonymous or de-identified data. Depending on how you use our store and where you live, we may collect or process the following types of personal information:

Contact details: Your name, billing address, shipping address, phone number, and email address.
Financial information: Credit or debit card details, payment methods, transaction records, and payment confirmations.
Account information: Your chosen username, password, account preferences, and security settings.
Transaction information: Products you view, add to your cart, save for later, purchase, return, or exchange, along with your order history.
Communications: Any messages, feedback, or support requests you send directly to our customer service team.
Device information: Details about your device, browser type, network connection, IP address, and unique digital identifiers.
Usage information: Data on how you navigate our website and interact with our store's features.

How We Gather Your Information

We obtain your personal data through a few different channels:

Directly from you: When you register an account, place an order, or reach out to us for support.
Automatically: Through cookies and similar tracking technologies when you browse our store or use our Services.
From our service providers: Through third-party partners who help operate our website, process payments, and manage our technology.
From business partners and third parties.

How We Use Your Information

We use the data we collect for several essential business purposes, including:

Delivering and Improving Our Services: We use your information to process transactions, fulfill and ship orders, manage your account, handle returns, and remember your shopping preferences. This also helps us recommend products you might like and continuously improve how our store functions.
Marketing and Promotions: We may use your details to send you relevant offers, updates, and promotions via email or text. We also use this data to show you online advertisements based on products you have shown interest in.
Security and Fraud Prevention: Protecting your data is vital. We use your information to secure payments, authenticate your account, and detect or prevent fraudulent, illegal, or unsafe activities. If you create an account, please keep your login details private and contact us if you suspect any unauthorized access.
Customer Communication: We rely on your information to answer your questions, resolve issues, and provide excellent customer support.
Legal Obligations: We may use or share your data to comply with applicable laws, respond to legal requests from authorities, enforce our store policies, or defend our business rights.

When We Share Your Information

There are specific situations where we may share your personal data with trusted third parties:

With Shopify, as well as vendors that help us run our business (such as payment processors, shipping carriers, IT providers, and customer support platforms).
With marketing partners to deliver tailored advertisements. For instance, Shopify helps us personalize ads based on your browsing habits across different sites. You may have the right to opt out of targeted advertising depending on your location.
When you give us explicit permission or instruct us to share your details, such as integrating a social media login or requesting a specific delivery service.
Within our corporate group and affiliates to streamline our operations.
In the event of a business merger, acquisition, or bankruptcy, or when legally required to respond to subpoenas, warrants, or other legal processes.

Our Relationship with Shopify

Because PLUMZE is hosted on Shopify, they collect and process data regarding your use of our store to keep the platform running smoothly. Your information is shared with Shopify and their third-party partners, which may involve transferring data across borders. Shopify may also use this data to improve their overall network and merchant services. For a deeper understanding of how they handle your data, please review the Shopify Consumer Privacy Policy.

External Links

Our website may feature links to external third-party sites. Once you leave our store, we do not control those external platforms. We encourage you to read their privacy policies, as we cannot be held responsible for how they collect or secure your data. Linking to an outside site does not mean we endorse their privacy practices.

Children's Privacy

PLUMZE is designed for a general audience and is not intended for children. We do not intentionally collect data from minors under the age of majority in their region. If you are a parent or guardian and believe your child has provided us with their data, please contact us so we can delete it.

Data Security and Retention

While we implement standard security measures to protect your information, no digital system is completely foolproof. We advise against sending highly sensitive data through unsecured channels. We will keep your personal information only as long as necessary to fulfill orders, maintain your account, and comply with our legal obligations.

Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information, though exceptions may apply:

Right to Access: You can request a breakdown of the personal information we hold about you.
Right to Delete: You can ask us to erase your personal data from our systems.
Right to Correct: You can request that we fix any inaccurate details in your profile.
Right to Portability: You can ask for a copy of your data in a format that allows you to transfer it to another service.
Right to Opt-Out: You may have the right to opt out of the "sale" or "sharing" of your data for targeted advertising. If you use a Global Privacy Control (GPC) signal on your browser, we will automatically honor that opt-out request where required by law. Find out more at https://globalprivacycontrol.org/.
Communication Preferences: You can unsubscribe from our marketing emails at any time using the link at the bottom of our messages. You will still receive essential updates, like order confirmations.

For users in the UK or European Economic Area, you may also have the following rights:

Objection and Restriction: The right to ask us to pause or limit how we process your information.
Withdrawal of Consent: The right to revoke your consent at any time, though this does not affect processing that occurred before the withdrawal.

If you wish to limit how Shopify merchants use your data for advertising, you can visit https://privacy.shopify.com/en.

Filing a Complaint

If you are unhappy with how we handle your privacy, please contact us first so we can try to resolve it. Depending on your region, you also have the right to escalate the issue or file a complaint with your local data protection authority.

International Data Transfers

Your data may be processed and stored outside your home country, including in the United States. When transferring information out of the UK or the European Economic Area, we rely on approved legal frameworks, such as Standard Contractual Clauses, to ensure your data remains protected.