At PLUMZE, we understand that getting your items fast and secure is incredibly important. We built our shipping process to be straightforward, dependable, and completely stress-free for you.
Shipping Rates & Delivery Estimates
Excellent News: We currently provide 100% FREE global shipping on every order for a limited period!
| Destination | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| United States & United Kingdom | $0.00 | 4 - 11 business days |
| Selected Countries* | $0.00 | 5 - 13 business days |
| Rest of the World | $0.00 | 7 - 18 business days |
*Selected Countries Include: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.
Our Late Delivery Guarantees
For USA, UK, and Selected Countries:
We work hard to be on time. But if your delivery misses the estimated window, just send an email to contact@plumze.com. As an apology for the delay, we will give you $1 cashback and a $5 discount code for your next purchase.
In very rare cases (under 0.01% of orders) where unforeseen shipping problems delay a package beyond 60 days, we will instantly process a full refund. If the package happens to arrive later, you get to keep it for free!
For the Rest of the World (International):
For locations outside our "Selected Countries," shipping can sometimes take 35 to 45 days based on local postal speed. Every international order includes full tracking. If a package takes longer than 100 days, we will issue a full refund or send a replacement via a different carrier—your choice. And just like our main policy, if the original package arrives after the 100-day mark, it is yours to keep at no cost.
We are proud to provide this reliable, zero-cost shipping service so you can order from anywhere in the world without worrying about extra fees.
Order Processing Time
Quick packing means quicker delivery. Our warehouse crew works hard to prepare and process all orders within 1 to 3 business days. Once your package is handed over to the carrier, we will send you an email with your shipping confirmation and tracking numbers.
Taxes, Duties & Customs
We take care of all required customs duties and import taxes for you. When ordering from PLUMZE, the total you see at checkout is the final amount—you will not face any hidden clearance costs or surprise fees when your package arrives.
Returns & Replacements
Making sure you are happy with your items is what drives us. If you receive something that is damaged, flawed, or simply the wrong item, please check our official Refund Policy for details on how fast we can arrange a replacement or refund.
Mandatory Customs ID for Specific Countries
PLUMZE ships globally, but some international customs offices require specific personal identification to allow packages into the country. If you reside in one of the locations below, please add your required ID number into the Notes Section at checkout.
Countries Requiring Personal ID Information:
- Brazil: CPF (Individuals) or CNPJ (Businesses).
- Italy: Codice Fiscale (Tax Code).
- Spain: Número de Identificación Fiscal (NIF).
- China: National ID number.
- Russia: Passport number or Tax Identification Number.
- South Korea: Personal Customs Clearance Code (PCCC).
- Turkey: Turkish Identification Number (T.C. Kimlik No.).
- India: Certain carriers require a TAX ID or Personal ID number.
Crucial Notice: Customs agents check this ID before letting your items through. The ID must perfectly match the name of the person receiving the order. Forgetting to provide this detail at checkout could cause customs to hold or return your box, leading to major delays.
Need Help?
Got questions about tracking, delivery speed, or where we ship? Our customer support team is ready to assist. Reach out to us anytime at contact@plumze.com.
Thank you for choosing PLUMZE. We are dedicated to delivering your needed items to your door safely and efficiently.