1. Can I use this device on my body as well as my face?
Yes, this device is specifically designed to be versatile and is safe for use on the face, neck, jawline, and various areas of the body to support firming and skin rejuvenation.
2. How long should I use it to see results?
We recommend a consistent 10-minute daily session. With regular, continued use, you will notice significant improvements in your skin's texture, firmness, and overall glow.
3. Is the purple light mode a defect?
Not at all! When the device is in the second mode, both red and blue lights activate simultaneously, which creates a purple hue. This is the normal, intended working status of the device.
4. How long does shipping take and how much does it cost?
Plumze offers FREE worldwide shipping on all orders, complete with end-to-end tracking. We process and ship out orders within 1 to 3 days. Delivery to the US and UK usually takes 4 to 11 days, while other international locations may take a little longer. If any package gets lost or delayed in transit, we will send you a free replacement. You can easily track your parcel anytime on our website.
5. Where can I buy the authentic product safely?
You can buy the genuine product only from our official website at Plumze.com. To protect yourself from fake items on other online marketplaces, please make sure you order directly from us. We accept safe and encrypted checkout payments via Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. What is your return and money-back policy?
We have an easy and customer-friendly return policy. If your package arrives damaged or defective, we will send you a brand-new replacement right away without making you go through a slow return procedure. If you are still not happy with your purchase, we provide a full money-back guarantee.
7. How do I get in touch with your support team?
Our customer support team is here to help you around the clock. You can reach out to us at hello@plumze.com or send a message using the live chat feature on our website for quick assistance.
8. Does Plumze have verified customer feedback?
Yes! Plumze has earned a 4+ star rating across verified review channels and the Shop App. This shows our strong commitment to product quality checks and customer satisfaction.