1. Can I use this belt while walking or working?
Yes, the belt is designed for mobility. It features a dedicated pocket for your power bank, allowing you to enjoy therapeutic relief while moving around your home or office.
2. Is the belt machine washable?
No, this device is not machine washable. We recommend spot cleaning the fabric surface with a damp cloth if necessary, while ensuring the electrical components remain dry.
3. What power source do I need to use it?
The belt requires a 5V 2A power source. We recommend using a standard 5V 2A power bank or wall adapter to ensure the device functions correctly and reaches the desired temperatures.
4. How long does shipping take and how much does it cost?
Plumze offers FREE worldwide shipping on all orders, complete with end-to-end tracking. We process and ship out orders within 1 to 3 days. Delivery to the US and UK usually takes 4 to 11 days, while other international locations may take a little longer. If any package gets lost or delayed in transit, we will send you a free replacement. You can easily track your parcel anytime on our website.
5. Where can I buy the authentic product safely?
You can buy the genuine product only from our official website at Plumze.com. To protect yourself from fake items on other online marketplaces, please make sure you order directly from us. We accept safe and encrypted checkout payments via Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. What is your return and money-back policy?
We have an easy and customer-friendly return policy. If your package arrives damaged or defective, we will send you a brand-new replacement right away without making you go through a slow return procedure. If you are still not happy with your purchase, we provide a full money-back guarantee.
7. How do I get in touch with your support team?
Our customer support team is here to help you around the clock. You can reach out to us at hello@plumze.com or send a message using the live chat feature on our website for quick assistance.
8. Does Plumze have verified customer feedback?
Yes! Plumze has earned a 4+ star rating across verified review channels and the Shop App. This shows our strong commitment to product quality checks and customer satisfaction.