1. Can I use this massager while wearing contact lenses?
It is highly recommended to remove contact lenses before using the eye massager to ensure complete comfort and safety during the massage session.
2. How long should each massage session last?
The device is designed for optimal use in 15-minute intervals, which is the perfect amount of time to relieve tension and relax your eye muscles.
3. Is the cooling function adjustable?
Yes, the device features different modes that allow you to combine cooling, vibration, and compression to suit your personal comfort preferences.
4. How long does shipping take and how much does it cost?
Plumze offers FREE worldwide shipping on all orders, complete with end-to-end tracking. We process and ship out orders within 1 to 3 days. Delivery to the US and UK usually takes 4 to 11 days, while other international locations may take a little longer. If any package gets lost or delayed in transit, we will send you a free replacement. You can easily track your parcel anytime on our website.
5. Where can I buy the authentic product safely?
You can buy the genuine product only from our official website at Plumze.com. To protect yourself from fake items on other online marketplaces, please make sure you order directly from us. We accept safe and encrypted checkout payments via Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. What is your return and money-back policy?
We have an easy and customer-friendly return policy. If your package arrives damaged or defective, we will send you a brand-new replacement right away without making you go through a slow return procedure. If you are still not happy with your purchase, we provide a full money-back guarantee.
7. How do I get in touch with your support team?
Our customer support team is here to help you around the clock. You can reach out to us at hello@plumze.com or send a message using the live chat feature on our website for quick assistance.
8. Does Plumze have verified customer feedback?
Yes! Plumze has earned a 4+ star rating across verified review channels and the Shop App. This shows our strong commitment to product quality checks and customer satisfaction.